Rallied AI

Rallied AI is a revolutionary AI technician designed for Managed Service Providers (MSPs) that autonomously handles Level 1 and Level 2 support tickets, freeing up valuable time for skilled engineers. By integrating seamlessly with your existing technology stack, Rallied allows MSP owners and service managers to streamline operations, reduce labor costs, and enhance service delivery. Communicating effortlessly through platforms like Slack and Teams, Rallied functions as a collaborative coworker, taking care of routine tasks such as password resets, account unlocks, and ticket management. The primary value proposition of Rallied AI lies in its ability to automate repetitive tasks, enabling your best technical staff to focus on high-impact projects that drive business growth, ultimately saving time and money.

Autonomous Ticket Resolution

Rallied AI excels in resolving L1 and L2 support tickets without human intervention. It autonomously executes common tasks like password resets and account unlocks, significantly reducing the workload on technical staff and improving response times.

Intelligent Triage and Dispatch

This feature empowers Rallied to ask end-users the right questions to gather necessary information, categorize tickets by priority, and route them to the appropriate technician. This ensures that issues are addressed efficiently and effectively.

Onboarding and Offboarding Automation

With Rallied AI, onboarding new employees or offboarding departing contractors becomes a streamlined process. It can manage tasks such as creating M365 licenses, setting up Active Directory accounts, and revoking access, all triggered by a single message or ticket.

Seamless Integration with Your Tech Stack

Rallied connects with a wide range of tools and platforms, including ConnectWise, Autotask, and Google Workspace. This integration allows it to access essential data and execute tasks across your entire tech stack, ensuring a cohesive operational workflow.

Efficient Helpdesk Operations

MSPs can utilize Rallied AI to manage daily helpdesk operations, addressing routine L1 and L2 tickets autonomously. This reduces the burden on human technicians and speeds up resolution times, improving overall customer satisfaction.

Cost Reduction in Staffing

By implementing Rallied AI, MSPs can alleviate the need for additional L1 technicians, saving on hiring costs and training time. This allows for better allocation of resources towards more strategic business initiatives.

Enhanced User Experience

Rallied AI improves the user experience by providing instant support for common issues. Users can chat with Rallied in familiar platforms like Slack or Teams, receiving quick resolutions without waiting for human intervention.

Streamlined Onboarding Processes

For organizations with high turnover or frequent new hires, Rallied automates the onboarding process, ensuring that new employees have the necessary tools and access from day one, thereby enhancing operational efficiency.

What types of tickets can Rallied AI resolve?

Rallied AI is designed to autonomously handle common Level 1 and Level 2 support tickets, including password resets, account unlocks, and mailbox permissions, among others.

How does Rallied AI integrate with existing tools?

Rallied AI connects seamlessly with a variety of platforms such as ConnectWise, Autotask, and Google Workspace, allowing it to pull and execute necessary information across your entire tech stack.

Can Rallied AI work without human supervision?

Yes, Rallied AI is capable of autonomous operations, but users can define the level of autonomy it has. It can be set to ask for human approval on certain tasks, ensuring control while maximizing efficiency.

How quickly can Rallied AI be implemented?

Rallied AI can be deployed within a week, significantly faster than many other AI tools that require extensive setup and training, allowing MSPs to start benefiting from automation almost immediately.