Postal

About Postal

Postal redefines the concept of a business mailbox for the modern, distributed era. It is not merely a virtual address; it is an AI-native mail management platform designed to bring security, intelligence, and simplicity to handling physical correspondence. At its core, Postal provides businesses with a legitimate, professional street address that can be used for all official communications from government bodies like the IRS, state agencies, vendors, and financial institutions. This eliminates the unprofessionalism and risk associated with using home or shared office addresses. However, its true value lies in its digital transformation layer. Postal's powerful AI scans, summarizes, and categorizes incoming mail, flagging urgent items and extracting key details like deadlines. This turns a traditionally slow, manual, and paper-based process into a streamlined, searchable, and actionable digital workflow. Built with enterprise-grade security, including SOC 2 and HIPAA compliance, Postal serves a diverse clientele from solopreneurs and startups to established firms in insurance, law, accounting, and international businesses seeking a U.S. foothold. Its promise is clear: secure your business identity, never miss a critical document, and reclaim time by managing your postal mail with the same efficiency as your email.

Features of Postal

AI Mailroom

This is the intelligent engine of Postal. The platform uses advanced AI to process scanned mail, providing instant, digestible summaries of each item's contents. It automatically identifies and flags important or urgent correspondence, extracts actionable data like due dates and amounts, and can even answer specific questions about your mail through a chat interface with citations. This feature transforms a pile of letters into a prioritized, digital task list, ensuring you handle critical items first.

Virtual Mailbox & Address

Postal provides a permanent, real street address that becomes your official business location for all purposes. All mail sent to this address is received at Postal's secure facilities, professionally scanned, and uploaded to your private online dashboard. From there, you can view, download, forward, or request shredding of any document with a single click. Your physical mail becomes a searchable, filterable digital archive, accessible from anywhere in the world.

Security & Compliance Framework

Postal is built on a foundation of trust and security. Their operations are designed to meet rigorous SOC 2 and HIPAA compliance standards, ensuring the safe handling of sensitive personal (PII) and protected health information (PHI). Mail is processed in secure, on-site facilities, safeguarding data from physical and digital threats. This makes Postal a viable solution for regulated industries that must adhere to strict privacy laws and data protection regulations.

Compliance Services

Beyond secure storage, Postal offers proactive compliance support. Users can tag specific mail items—like state filings, licensing renewals, or insurance documents—and hand them off directly to Postal's team of qualified experts. These professionals will then manage the required actions, filings, and responses. This service effectively outsources complex compliance tasks, saving businesses significant time and reducing the risk of missing crucial deadlines or regulatory updates.

Use Cases of Postal

Startups & Remote Businesses

For companies without a physical office or with distributed teams, Postal provides a professional, stable address for incorporation, banking, and investor communications. The AI mailroom ensures founders can manage vital documents from anywhere, never missing a tax notice or legal summons, which is crucial for maintaining good standing and operational continuity while focusing on growth.

International Companies Expanding to the U.S.

Businesses based outside the United States can use Postal to quickly establish a credible U.S. business address. This is essential for market entry, fulfilling "place of business" requirements, setting up banking relationships, and receiving correspondence from U.S. clients and authorities without the cost and complexity of leasing physical space.

Accounting and Law Firms

These professions handle highly sensitive client documents and face strict compliance deadlines. Postal's secure, HIPAA-ready platform ensures client privacy, while the AI's ability to flag urgent notices and extract due dates helps firms proactively manage tax filings, court documents, and compliance mail, strengthening client trust and service reliability.

Property Management and Family Offices

Entities managing multiple LLCs or assets can consolidate all mail to a single, secure Postal address. This simplifies mail management across portfolios. The electronic check deposit feature is particularly valuable, allowing rent payments or other receivables to be scanned and deposited remotely, accelerating cash flow without physical bank visits.

Frequently Asked Questions

What is a virtual mailbox?

A virtual mailbox is a service that provides a physical mailing address where your business mail is received. Instead of delivering it to you physically, the service provider (like Postal) securely scans the exterior and/or contents of your mail and makes it available to you through a digital dashboard. You can then read, download, forward, or shred items online. Postal enhances this with AI summarization and compliance services, making it a comprehensive digital mailroom.

How does Postal handle check deposits?

When a paper check arrives at your Postal address, the team scans it and notifies you via your online dashboard. You can then review the scanned image and, if correct, request an electronic deposit. Postal partners with your bank to process the deposit electronically through methods like lockbox services or remote deposit capture (RDC), eliminating the need for you to physically handle or transport the check.

What does Postal’s AI actually do?

Postal's AI acts as an intelligent assistant for your mail. It reads and analyzes the content of your scanned mail to generate concise summaries, so you grasp the essence without opening every envelope. It identifies and highlights urgent items (like legal notices or bills), automatically extracts key data points such as due dates, amounts, and account numbers, and allows you to ask specific questions about the content (e.g., "What is the invoice number?") with answers cited directly from the document.

Is Postal secure for sensitive documents?

Yes, Postal is designed specifically for sensitive business and client documents. Their processes and data centers are built to comply with SOC 2 and HIPAA standards, which are rigorous frameworks for information security and privacy. Mail is processed in their own secure facilities, not third-party locations, ensuring a controlled chain of custody for physical and digital data, making it suitable for legal, medical, and financial correspondence.