Sobel

About Sobel

Sobel is a customer support platform designed specifically for early-stage startups. By integrating a Messenger directly into your product, Sobel allows users to communicate with your support team without leaving the interface. Its unique features like an organized inbox and knowledge base enhance user experience and satisfaction.

Sobel offers simple, no-tricks pricing tailored for small teams, with a free plan that includes 4 seats and an option to purchase additional seats for just $10. Users can join the waitlist for early access and promotional discounts that make excellent customer support affordable for all startups.

Sobel’s user interface is designed for optimal usability, featuring a straightforward layout that facilitates seamless navigation. Users can easily access the Messenger, shared inbox, and knowledge base, ensuring a user-friendly experience. The platform emphasizes intuitive design to enhance customer support and collaboration within teams.

How Sobel works

To start using Sobel, users first join the waitlist for access. Once onboarded, the platform provides a unique Messenger widget embedded in their product, enabling direct communication with users. Teams can manage conversations via a shared inbox, access conversation history, and utilize the knowledge base to efficiently support customers.

Key Features for Sobel

Embedded Messenger

Sobel's embedded Messenger allows real-time communication within your product, eliminating the need for users to switch platforms. This unique feature enhances user experience, ensuring support teams can engage effectively and resolve queries without disrupting the customer journey.

Knowledge Base

Sobel's knowledge base feature empowers customers to find answers independently. By integrating FAQs within the Messenger, users can resolve issues quickly, reducing support inquiries and enhancing self-service capabilities, which ultimately benefits both the customer and support team.

Blazing-fast Inbox

The blazing-fast inbox feature in Sobel provides support teams with efficient communication tools. Conversations can be prioritized and assigned, ensuring timely responses to customer inquiries, thus improving overall customer satisfaction and team productivity in managing customer support needs.