EdgeTier

About EdgeTier

EdgeTier revolutionizes contact center efficiency by providing AI-based insights from customer interactions. Designed for businesses in travel, retail, and utilities, it analyzes 100% of chats to identify trends, enabling proactive issue resolution and data-driven coaching. EdgeTier empowers organizations to elevate customer service strategies.

EdgeTier offers flexible pricing plans tailored for various customer needs. Each subscription tier provides advanced features, such as real-time analytics, automated reporting, and AI coaching, with options for scaled usage. Upgrade your plan to unlock deeper insights and enhance overall contact center performance with EdgeTier’s robust tools.

EdgeTier boasts a user-friendly interface designed for seamless navigation and efficient access to insights. With a clear layout and intuitive features, users can easily explore real-time data and analytics, ensuring that contact center agents can respond quickly to customer issues and optimize their performance effortlessly.

How EdgeTier works

Users begin their journey with EdgeTier by integrating it into their existing customer service platform. After onboarding, they can navigate the user-friendly dashboard to access powerful analytics on customer interactions. The platform uses advanced AI to automatically monitor conversations, generate insights, and notify users about trends, enabling proactive management of customer support.

Key Features for EdgeTier

AI-Driven Conversation Analysis

EdgeTier's AI-driven conversation analysis empowers contact centers to monitor interactions in real-time. This key feature identifies patterns and anomalies automatically, allowing teams to address issues proactively, improve agent performance, and enhance overall customer satisfaction through timely insights derived from every customer interaction.

Proactive Anomaly Detection

The proactive anomaly detection feature of EdgeTier alerts agents to unusual conversation patterns before they escalate. This allows contact centers to swiftly address potential issues, ensuring smoother operations and better customer experiences. By leveraging this tool, organizations can minimize disruptions and enhance service quality effectively.

Automatic Customer Message Tagging

EdgeTier offers automatic customer message tagging, which streamlines the process of identifying topics of concern. This unique feature enables businesses to gain real-time insights into customer feedback, allowing teams to respond more effectively and tailor their strategies to meet customer needs, ultimately driving satisfaction.