Cardina

About Cardina

Cardina is a powerful platform designed to enhance customer support experiences. By enabling agents to visually guide customers through complex workflows in real-time, Cardina significantly reduces resolution times. This innovative co-browsing solution empowers users, ensuring smooth interaction during onboarding and troubleshooting.

Cardina offers flexible pricing plans to cater to businesses of all sizes, starting with a free trial. Paid tiers unlock advanced features like recording sessions, enhanced security controls, and priority support. Premium offers enable companies to optimize their customer interactions, ensuring every agent can efficiently assist clients.

Cardina features a user-friendly interface designed for seamless navigation. With an intuitive layout and simple access to co-browsing tools, users can easily initiate sessions. Key features like session recording and screen control are easily accessible, ensuring a smooth experience that encourages effective customer engagement.

How Cardina works

Users begin with a simple onboarding process where they create an account on Cardina. Once logged in, agents can initiate support sessions by inviting customers to share their screens. During these sessions, agents can draw on screens, guide users, and ensure effective troubleshooting, making problem-solving quick and efficient.

Key Features for Cardina

Real-time Co-browsing

Cardina's real-time co-browsing feature transforms customer support by allowing agents to interact directly with customers' screens. This innovative function ensures clarity and efficiency in communication, enabling agents to solve issues rapidly while enhancing customer satisfaction and experience during every interaction.

Instant Screen Sharing

With Cardina's instant screen sharing, agents and customers connect seamlessly without delays. This feature streamlines the support process, allowing agents to assist users in real-time. By eliminating cumbersome setups, Cardina enhances communication and fosters a collaborative support atmosphere, leading to quicker resolutions.

Session Recording and Replay

Cardina’s session recording and replay feature allows agents to review interactions, enhancing training and operational efficiency. By analyzing past sessions, teams can learn from each customer encounter, making improvements to service and support outcomes. This functionality ensures continuous development within customer support practices.